Privacy Policy

Personal Information: When you create an account, we collect your name, email address, and payment information. This information is used to provide and improve our services, process transactions, and communicate with you.

Usage Data: We collect information about how you interact with our services, including the languages you translate between, session duration, and feature usage patterns. This helps us optimize our service delivery.

Device Information: We may collect device-specific information such as your IP address, browser type, operating system, and device identifiers to ensure service quality and security.

We use the information we collect for the following purposes:

• To provide, maintain, and improve our real-time translation services
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues or fraud

Audio Processing: Our service processes audio in real-time to provide translation. Audio data is processed using the DeepSeek API for transcription and translation. We do not store permanent copies of your audio data after processing is complete.

Transcription Data: Translated text and captions may be stored temporarily to enable the listening experience and session continuity. You may delete your transcription history at any time through your account settings.

Data Security: All audio data is transmitted using encrypted connections (TLS/SSL). We implement industry-standard security measures to protect your data from unauthorized access.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at support@lingualive.com.

Transcription history is retained for 30 days after session completion unless you request earlier deletion. Usage analytics data is anonymized and retained for up to 24 months for service improvement purposes.

Payment information is retained in accordance with applicable financial regulations, typically for a minimum of 7 years.

We use cookies and similar tracking technologies to operate our website and services. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Authenticate your account and maintain secure sessions
• Understand how you use our services
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Disabling cookies may affect certain features of our service.

DeepSeek API: We use the DeepSeek API for transcription and translation services. Data sent to DeepSeek is processed according to their privacy policy. For more information, visit deepseek.com.

Waffo (Pancake): We use Waffo (Pancake) for payment processing. Payment information is handled by Waffo in accordance with their privacy policy. For more information, visit waffo.ai.

Service Providers: We may share your information with third-party service providers who assist us in operating our services, conducting our business, or serving our users, provided those parties agree to keep this information confidential.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training on data protection.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability

To exercise these rights, please contact us at support@lingualive.com.

If you have any questions about this Privacy Policy or our data practices, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.