Refund Policy
Last updated: July 30, 2026
At LinguaLive, we want you to be completely satisfied with our service. We believe in transparency and fairness when it comes to billing. This policy outlines how you can request a refund and what circumstances qualify.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all new subscriptions. If you are not satisfied with LinguaLive within the first 30 days of your subscription, we will refund your payment in full—no questions asked.
This guarantee applies to:
- New Standard, Pro, and Enterprise subscription plans
- First-time customers only
- Initial subscription period only (not renewals)
To take advantage of this guarantee, simply contact our support team within 30 days of your initial subscription date.
How to Request a Refund
To request a refund, please follow these steps:
Contact Support
Send an email to support@lingualive.com with your account email and reason for the refund request.
Verification
Our team will verify your account and subscription details within 1 business day.
Confirmation
Once approved, you will receive a confirmation email with the refund details.
Processing Time
Once your refund request is approved, the refund will be processed within 5-7 business days. The refund will be credited to your original payment method:
- Credit/Debit Cards: 5-7 business days to appear on your statement
- PayPal: 5-7 business days to your PayPal account
- Bank Transfers: May take up to 10 business days depending on your bank
Please note that the refund will be issued in the same currency as your original payment.
What is Not Refundable
Please note that the following are not eligible for refunds:
- Usage-based charges: Hours already consumed cannot be refunded
- Overage charges: Any usage beyond your plan's included hours
- Pay-as-you-go payments: Payments made under the pay-as-you-go model are non-refundable once the service has been used
- After 30 days: Refund requests made after the 30-day guarantee period
- Renewal payments: Subscription renewals are not covered by the money-back guarantee
- Voluntary deletions: If you choose to delete your account and request a refund outside the guarantee period
Partial Refunds
In some cases, we may offer partial refunds on a case-by-case basis. Examples include:
- Service outages lasting more than 24 hours (pro-rated based on downtime)
- Charging errors on our part
- Exceptional circumstances at our discretion
To request a partial refund, please contact support@lingualive.com with details about your situation.
Billing Disputes
If you believe you have been incorrectly charged, please contact us immediately at support@lingualive.com. We will investigate the issue and respond within 2 business days.
While a dispute is being investigated, we recommend that you do not issue a chargeback with your payment provider, as this may result in suspension of your account and complicate the resolution process.
Need Help?
If you have any questions about this refund policy or need assistance with a refund request, our support team is here to help: